We ship all web orders quickly and efficiently.
We strive to process all web orders received by 1PM PST the same day. Each order is picked, packed, and shipped via UPS for tracking and security. Our shipping center is located in Ogden, UT for the US market, in France for the EU, and in the Montreal area for Canada. We do not currently ship to other international markets that are managed by our distribution partners.
We currently ship via regular ground service only. Expedited shipping options will be available soon.
Bike shipments to our Click-and-Collect Dealers (we do not ship bikes directly to a consumer's house) go through a dealer contact and scheduling step which can delay processing time in some cases.
All shipped web orders will receive a confirmation and tracking link by the end of each business day.